We want you to be completely happy with your Eternity Collars order. If for any reason you are not 100% satisfied, we will gladly accept your return for any reason up to 365 days from the date of purchase and provide you with an exchange or give you a full refund (all returns must be in unworn, original condition and in the original packaging unless defective).
We will also pay for domestic return shipping.
Need a different size or style? Check out our easy exchange policy .
Just need to send your order back? Requesting a refund is easy too:
- You can return your purchase for up to 365 days from the purchase date.
- Simply request a return by completing our Return Authorization Form and we will email you a return label within 2 business days.
- Print and tape your UPS domestic return label to your return, then drop it off at any authorized UPS Shipping Center.*
- Your items must be returned in the original packaging and in original, unworn condition.
- Once your return is received and inspected by our fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please allow an additional 2-10 business days for the refund to post to your account.
- Sorry, but shipping and handling fees are not refundable.
- Returns need to be received by our warehouse within 365 days of purchase to qualify for a refund.
*Please note, shipments must be sent from the United States. Sorry, at this time we do not pay for shipping on International returns.
If you have any questions regarding exchanges, please feel free to Contact Us anytime or call 888-291-2630.