If your product fails due to a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is defective as the result of a manufacturing defect, we will replace the item at no cost to you.
If we determine your item is not defective, we will notify you with available options and/or return your item to you at our expense.
Only original, unaltered and unmodified items purchased directly from Eternity are covered by this policy. Our warranty only covers the original purchaser, or recipient, for the expected lifetime of the product.
Our products are designed to be durable and strong, but they are not impervious to normal wear, activities or trauma, especially with rings, cuffs and bracelets since hands are regularly subjected to considerable activity and surface contact.
We do not provide warranties for damage due to normal wear, product loss, theft, accidents, improper care, negligence, or the natural breakdown of finishes and materials over extended time and use.
Slight irregularities and variations in craftsmanship and the natural characteristics of materials can be unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
For warranty evaluation, please contact us to initiate a warranty claim.