Customer Care

We want to make sure your shopping experience with Eternity is enjoyable, trustworthy and hassle free. We have assembled a few pages which should address any concerns or questions you may have. Of course, if you do not find what you are looking for here, please contact us.


Shipping and Handling

International Orders

When to Expect Your Order

Tracking Your Purchase

Changing an Order

Returns and Exchanges

Our Return and Exchange Policy

Refunds and Exchanges

Refunds and Exchanges

Products Damaged in Transit


How We Use Your Information


Note Regarding Children



Frequently Asked Questions

Sizing Guidelines

Engraving Artwork Submissions