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Ordered this to replace the 18 inch chain that I ordered my fiancé in 2023. (The 18 inch was too tight, so I ordered him the 22 inch.) This titanium chain was his favorite comfort item and he wore it almost 24/7. He was, sadly, very upset with the new one, as it is SIGNIFICANTLY lighter weight than the original one, despite being longer, and has much thinner and more flimsy feeling/looking links than the original despite not saying anything anywhere to suggest that would be the case. The weight was a big part of the reason he loved this necklace so much and we are very disappointed that we did not recieve a product that was on par with the original. It feels like we spent the same amount of money for a less robust product.
Hi there! Thank you for taking the time to share your feedback.
We take great pride in the quality and craftsmanship of our products, and we're very sorry that the new necklace did not meet your expectations. A member of our team will reach out to you to see what we can do to ensure your fiancé is fully satisfied with his new necklace.
I brought it as a present for my fiancée and she cried when I put it on her. Absolutely perfect gift to symbolize my never ending love for her.
Really love this piece. It's subtle but perfectly represents what we need it to. Excellent quality and super fast delivery.