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I've generally been very pleased with Eternity products, but unfortunately, this one was a disappointment. I wanted to see if this was really non-removable by brute human strength, so I pulled it logitudinally while it was around my neck with both hands with all my might. Lo and behold, one link gave way. I returned it for a refund and bought the rigid collar to replace it. I also own the matching bracelet and anklet and they both passed the brute-strength test. Maybe it was just an isolated defect.
The Necklace is perfect. It came in a nice little velvet bag and totally love the little box it came in too.
Ordered this to replace the 18 inch chain that I ordered my fiancé in 2023. (The 18 inch was too tight, so I ordered him the 22 inch.) This titanium chain was his favorite comfort item and he wore it almost 24/7. He was, sadly, very upset with the new one, as it is SIGNIFICANTLY lighter weight than the original one, despite being longer, and has much thinner and more flimsy feeling/looking links than the original despite not saying anything anywhere to suggest that would be the case. The weight was a big part of the reason he loved this necklace so much and we are very disappointed that we did not recieve a product that was on par with the original. It feels like we spent the same amount of money for a less robust product.
Hi there! Thank you for taking the time to share your feedback.
We take great pride in the quality and craftsmanship of our products, and we're very sorry that the new necklace did not meet your expectations. A member of our team will reach out to you to see what we can do to ensure your fiancé is fully satisfied with his new necklace.